Airbase

Airbase is suitable for companies that don't have very many legal entities. The features for multi-entity companies are inefficient, often requiring the user to look at only one entity at a time. That, coupled with requiring the company to prefund money into an Airbase account in order to use a physical corporate card or virtual card can be burdensome. Prefunding requires that you maintain cash in Airbase in order for the credit cards to be used, which in reality, is more like a debit card. And when using multiple entities, you have to have money in separate accounts. Therefore, you have to constantly monitor if you're balances are sufficient. There is a feature to auto load funds when the balance reaches a certain threshold, however, the loading of funds takes 5 business days. It was almost impossible to predict at what point wallet loads needed to be initiated, and therefore required a significant sum of cash to sit in Airbase accounts. There were instances where significant costs would come up, and our employees were unable to pay for them because the cash ran too low before the wallet load was completed.

The UI/UX is very intuitive and it is easy to find all of the most useful shortcuts on the Dashboard page. There is also a clear list of what one would be looking for on the left side of the page at all times. However, there is room for improvement because it can sometimes be difficult to locate the correct location to change a specific setting as an Admin.

Airbase is great for smaller companies who don't need a heavy procurement-based product. It is very user-friendly and makes the AP process smooth and repeatable. It would be less beneficial for large companies that have complicated POs and procurement needs.

Very usable

Airbase is a great solution, especially for smaller companies without an ERP that has an AP module. If an ERP was implemented, Airbase would be less valuable.

The Airbase team was very helpful in importing our .csv files from our previous system. They provided a great overview of the system for the rest of the company and everyone got up to speed quickly.

Very effective training, fully educated admin users who were then able to train other users.

Their support team is responsive and always helpful in getting to the root cause of an issue.

It is very scalable among different departments in one company. We have not tried to use it yet with multiple entities so I cannot speak to that experience.

Over the last 3 years, we've only had one major service issue that rendered Airbase unusable for us for about 24 hours. That said, they navigated the SVB bank crisis very well and made sure funds were available during that time.

Pages load fairly quickly - there are times where clearing the cache is necessary for the platform to function correctly.

The general QBO <> Airbase integration is great and works reliably 99% of the time. There have been some issues with entries syncing over correctly.

They were great to work with and have been helpful during the renewal process as well to create a package that best meets our needs.

No

I think Airbase has a great offering for companies that need simple and easy-to-use solutions to help with payments.

I honestly think Airbase is better at bills than Bill.com and better at expense reports than Expensify. So why did we spend so long shifting those out for Airbase? Despite having bought Airbase and using it for virtual credit cards, I have no idea. Airbase is awesome. It just needs a bit more flexibility in approval spend and better receipt recognition to be perfect.

For a fast-growing company that is looking to both better manage its corporate spend, but not slow it down, this is the perfect product. We wanted software that assured that payments were secure and were not exceeding certain thresholds. Still, we also wanted to streamline the approval process so that employees were not waiting around to get the approvals needed to do their jobs. Airbase helped on both fronts.

The customer support offered by Airbase has been top-notch; we could not have asked for anything more. They were accommodating during the onboarding process. They have always been quick to respond to any issue that we have faced. We get the sense that they are well-run and organized company.